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Helping People Work Better Together
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Management Workshops
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I'll say it up front - - I don't pretend to know everything about management. I'll also say that I'm not the best manager in the world. There is no such a person. But I have done management in a number of businesses and not-for-profit organizations I've worked in, and in businesses I've run. I think I'm pretty decent at it since I'm a people-person, and I try to focus on bringing out the best in people. I've also done extensive professional and volunteer management in organizations I've been associated with.
While I have studied management and done a lot of training of people, I'm always learning, trying to get better, trying to be better. I'm a believer in "Continuous Improvement" processes and that we can all become better at what we do. Any manager of people can always become a better manager of people.
In my Management Workshops, I know some of the right questions to ask to draw out the approaches and critical thinking necessary to get managers to manage a bit better. Management is always an evolving on-the-job training activity, and managers make mistakes every day, and have their successes every day. That realization is important in order for any manager to become a better one, and a constantly improving one.
"Management" is a lot of things. But the logistics of "running the store," or operating the business, is only about 50% of the job of a manager or assistant manager. The other half, or even more than that, is working with the rest of the employees - - motivating them to be the "stars" they can be.
A good manager needs to be a facilitator of people and must constantly evolve his or her skills to bring out the best in each person, because each of us as human beings has strengths and limitations. A good manager learns to adapt his or her approaches with each employee.
There is just no reason why workplaces can't be more enjoyable for business owners, managers, and employees at all levels. Going to work at the beginning of a day doesn't have to be something we just dread day in and day out. This Workshop focuses on improving that situation.
The agenda summary to the right reviews the process that my Management Workshops go through. With participants who come to the table with an open mind and a desire to learn from others, the result of this Workshop can bring substantial change in your effort to become an excellent workplace where people are motivated to perform and feel welcomed to be part of your success.
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MANAGEMENT WORKSHOP AGENDA:
1. Defining "Excellent Workplaces."
2. What Employees Really Want, And Avoiding The "Mickey Mouse" Approach Of Managing.
3. Finding The Win-Win Scenario By Getting Employees To Work "With" You, Not "For" You.
4. The "Us" Versus "Them" Mindset Dismissed: Treating Employees As Professionals And As "Men" And "Women."
5. Communicating With Other Management.
6. Five-Second Management Techniques.
7. Ten-Second Workplace Excellence.
8. Five-Minute Workday Enhancers.
9 Smiles, "Thank Yous," And "Good Job."
10. When Discipline Is Necessary, But Avoiding The "Gottchas" And "Write-Ups."
Starting Tomorrow: Where Do We Go From Here?
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Helping Managers
Work Better With
Other Employees
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FIVE OUT-OF-THE-BOX GOALS FOR GOOD MANAGERS
1. Make every job at your workplace a "great job," at least one that an employee finds satisfaction, success, and a level of enjoyment doing.
2. Make every employee THE STAR of your company. Try to, at least. Anyone you hire should be considered to have that potential. Draw out the best of each employee.
Understand his or her limitations, and emphasize strengths.
3. Smiling and "being nice" and pleasant in the workplace is infectous; but so is frowning or being rude or crude. You as a business owner or manager can set the tone and attitude of the workplace. It's amazing, but you have that power over people because you control the paycheck. Use that power well and with good conscience.
4. Be positive in your management - - don't just be a little Job Cop who just enforces rules and procedures: find ways to make your employees feel they're welcomed and respected. It's tough work but you can do it. When disciplining, do it in private as much as possible and do it with "correction" in mind; but emphasize the good things the employee is doing - - focus daily on giving sincere compliments, which result in positive-reinforcement.
Don't YOU like to be treated that way?
5. A large part of a manager's job is to make every employee feel that they want to go to work that day. It's not easy, but that should be the goal. Every employee should feel appreciated and respected. They have that right. Do it. You have to have that attitude to be most effective. That way, you'll also keep your employees longer, and their performance will be better.
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